Dedicated contact point for email address leaks
This is the dedicated contact point for inquiries regarding the leakage of email addresses due to unauthorized access that occurred at Arara Co., Ltd.
We sincerely apologize to our customers and all those involved for the worry and inconvenience we have caused.
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Q: Could you please explain the background of this matter?
This incident is due to unauthorized access to Arara Co., Ltd.'s email distribution service.
We apologize for the inconvenience, but please refer to the information published on Arara Co., Ltd.'s official website for details regarding the circumstances and the status of the investigation.
https://www.arara.com/ -
Q: What kind of information was leaked?
本件で漏えいが確認されたのはメールアドレスとなります。
※他の情報については、現時点で漏えいの可能性は確認されておりません。 -
Q: What should I do if I receive a suspicious email?
If you receive a suspicious email that you do not recognize, please keep the following points in mind for your safety.
Please do not click on any links (URLs) in the email.
Please do not open the attached file; simply discard (delete) it.
Please refrain from entering sensitive information such as passwords or credit card numbers.
Furthermore, if you have doubts about the authenticity of the message, please do not open any links in the email and instead check the latest information on our official website or official app. -
Q: I entered my information in a suspicious email. What should I do?
If you have entered your credit card information or other sensitive data in response to a suspicious email, please contact your credit card company immediately.
Furthermore, if you have entered your password in a suspicious email, please change the password for that service.
If you are using the same password for other services, we recommend that you change those passwords as well.
If you have any problems regarding this matter,
We apologize for the inconvenience, but please contact us using the information below.
Customer support business hours
Weekdays 11:00-12:00 / 13:30-18:00
We are responding to inquiries in the order they are received during our business hours, but depending on the content, it may take several days to receive a response.
We appreciate your understanding.
The reply email is:This message will be sent from"[location]".
Please check if your email settings are configured to receive emails from the above address.